The Art of Negotiation

Bargainator app will negotiate on your behalf, but there is also an option to take control of the chat session at any time and speak/bargain with customers yourself! If you choose this option, you may well encounter customers using hard-bargain tactics, so be prepared.

Here are the Top 10 Hard-Bargaining Tactics compiled by the PON Staff and published by the Harvard Law School.

Extreme demands followed up by a small, slow concession.

Perhaps the most common of all hard-bargaining tactics, this one protects dealmakers from making concessions too quickly. However, it can also keep parties from reaching a deal and drag out business negotiations, unnecessarily. For this tactic, you must have a clear sense of your goals and the best alternative to a negotiated agreement (BATNA) The bottom line – and don't be rattled by an aggressive opponent. Hold your ground!

Commitment.

Your opponent may say that his hands are tied or that he has only limited scope to negotiate with you. Do what you can to find out if these commitment tactics are genuine. You may find that you need to negotiate with someone who has greater authority to do business with you.

Take-it-or-leave-it negotiation strategy.

Offers should rarely be non-negotiable. To defuse this hard-bargaining tactic, try solely focusing on the content of the offer instead, then make a counter-offer that meets both parties' needs.

Inviting unreciprocated offers.

When you make an offer, you may find that your opponent asks you to make a concession before making a counteroffer. Don't bid against yourself by reducing your demands; instead, indicate and reiterate that you are waiting for a counteroffer.

Clarification.

Sometimes you may find that your opponent keeps making greater and greater demands, waiting for you to reach your breaking point and concede. Clarify that you will only engage in a reciprocal exchange of offers.

Feather ruffling.

Personal attacks can make you vulnerable during negotiations. Take a break if you feel yourself getting flustered, and let the other party know that you won't tolerate insults and other cheap ploys.

Bluffing, puffing, and lying.

Exaggerating and misrepresenting facts can throw you off guard. Be skeptical about claims that seem too good to be true and investigate them closely.

Threats and warnings.

Want to know how to deal with threats? The first step is recognizing threats and warnings as simply hard-bargaining tactics. Ignoring a threat and naming a threat can be two effective strategies for defusing them.

Belittling your alternatives.

Your opponent might try to wear you down by belittling your BATNA. Don't let them shake your resolve.

Good cop, bad cop.

When faced with a two-negotiator team, you may find that one person is reasonable and the other is tough. They are working together, so don't be taken in. These are simply hard- bargaining tactics.

Now ready for the art of negotiation? Head over to getBargainator.com and try the app today